Shipping and Return Policy

Shipping Policy

Alpha Chef strives to deliver its product quickly and in a timely manner.

 

We provide free shipping for all $25.00 or more orders via USPS first class and/or priority mail. We charge a flat rate $2.99 for all orders under $25.00.

 

We will ship your item the same day for all orders received before 12 pm MST Monday – Friday. 

We will ship your item the next day for all orders received after 12 pm MST Monday – Thursday.

We will ship your item on the next Monday for all orders received on Friday after 12 pm, Saturday, and Sunday.

If the order received falls on US national holiday, we will ship your order on the next business day.

 

Return Policy

Alpha Chef guarantees 100% satisfaction for you and your beloved pets. You may return any product you purchased directly through MyAlphaChef.com within 30 days from your purchase date. 

 

Please submit a return request by emailing hello@myalphachef.com and please include the purchase order number and the reason you are returning the product. We will respond to the email within 24 hours. After your request has been received and approved, we will provide you with a Return Authorization Code and additional instructions for the return. 

 

Return Merchant Conditions

Products must be returned in their original condition. We only accept untampered, unopened, and unused products. 

 

Damaged or Defective Products

Please notify us within 10 days from your purchase date if you received damaged or defective products. We will ship a replacement after the damaged or defective product has been returned upon receipt. We will not refund any damaged or defective product.

 

Refunds

Refunds will be issued for the full amount, less shipping and restocking fees. The refund will be issued back to the original credit card upon agreement. 

 

Money Back Guarantee

In case of your pet(s) do not like and/or refuse to eat our product, you may notify us by sending us an email to hello@myalphachef.com. We will decide if we are going to send you a full or partial refund. The money back guarantee policy only valid if you purchase the product through www.myalphachef.com.