FREE SHIPPING ON ORDERS OVER $25
Shipping Policy

Alpha Chef strives to deliver its product quickly and in a timely manner.

  • We provide free shipping for all $25.00 or more orders via USPS first class and/or priority mail. We charge a flat rate $2.99 for all orders under $25.00.
  • You can cancel any order within 12 hrs.
  • We will process your order the same day or within 24 hrs for all orders received Monday-Friday.
  • We will ship your item on the next Monday for all orders received on Saturday and Sunday.
  • If the order received falls on US national holiday, we will ship your order on the next business day.
  • Each package has a tracking number so you can check on the progress of the shipment

USPS may have noticeable delays during holidays and due to increased demand during the COVID-19 pandemic. Please contact us if there is any issue with the shipment and we will work with you and the carrier to resolve it.

 

Return Policy

Alpha Chef guarantees 100% satisfaction for you and your beloved pets. You may return any product you purchased directly through this website within 30 days from your purchase date. 

Please submit a return request by emailing hello@myalphachef.com and please include the purchase order number and the reason you are returning the product. We will respond to the email within 24 hours. After your request has been received and approved, we will issue the return and any additional instructions.

 

Return Merchant Conditions

Products must be returned in their original condition. We only accept untampered, unopened, and unused products. 

 

Damaged or Defective Products

Please notify us within 10 days from your purchase date if you received damaged or defective products. We will ship a replacement after the damaged or defective product has been returned upon receipt. We will not refund any damaged or defective product.

 

Refunds

Refunds will be issued for the full amount, less shipping and restocking fees. The refund will be issued back to the original payment method upon agreement. 

 

Money Back Guarantee

In case of your pet(s) do not like and/or refuse to eat our product, you may notify us by sending us an email to hello@myalphachef.com. We will decide if we are going to send you a full or partial refund. The money back guarantee policy only valid if you purchase the product through www.myalphachef.com.

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